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Terms & Conditions

Event/Workshop Cancellation Policy:
Notification of cancellation must be emailed to info@wineflight.net . Cancellations 20 days or less prior to the program are not eligible for a refund. If due to illness/medical reasons or death in the immediate family, a doctor’s note is required within 7 days from the program date for refund consideration. Programs can occasionally be canceled by Wine Flight, LLC. If your event is canceled you will be notified via email, phone call, or text message, and you will receive a full refund.

Event/Workshop Acknowledgment:
I understand I cannot obtain a discount on this program if I choose to not participate in the program or if I choose to not consume all the beverages that come with the program. I understand this is a bundle deal at one price—no exceptions. I understand that the program instructor is merely a contractor of Wine Flight, LLC, and is not an employee of Wine Flight, LLC.

Shipping Policy:
We ship only to the 48 contiguous states of the United States. Currently, we do not ship to Hawaii, Alaska, or the U.S. Territories. For non-alcoholic items, we ship using the USPS United States Postal Service. For alcoholic items, we ship using UPS. Orders may take 2-3 days to process before shipping. Orders only ship on Monday – Friday. Orders delivered within the 48 contiguous states will likely arrive in 5 – 7 business days (after we process the order) depending on delivery location. Some orders may require a signature at time of delivery. If signature is required, carrier will make delivery attempts, excluding weekends and holidays. Carrier will not deliver unless they acquire a signature. Deliveries are made F.O.B. seller’s shipping point. Risk of loss or damage and responsibility shall pass from Wine Flight, LLC, to Buyer upon delivery to and receipt by a common carrier. Any claims for shortages or damages suffered in transit shall be submitted by Buyer directly to the carrier. While Seller will use commercially reasonable efforts to maintain the delivery date(s) acknowledged or quoted by Wine Flight, all shipping dates are approximate and not guaranteed.

Refund Policy for Online Products:
If your wineflight.net purchase does not meet your reasonable satisfaction, you may return it within one week (7 days) of purchase to receive a full refund for the product itself and the associated sales tax. Refunds will be issued in the same form as payment originally used only after we receive the returned product and assess the item’s condition. Full refunds will not be granted if the product’s condition has been altered. You cannot return a gift card.

To return an item, the item must be new, unused and in its original packaging. You may return the item in store or by mail. If you want to return an item by mail, you must email info@wineflight.net notifying us that you intend to return and the reason why you are returning. If you are returning a product because of our error, then we will assess the order upon the item’s arrival and determine what amount of shipping will be refunded. We will not make any refunds until we receive the product in hand. We will fully refund your shipping costs that you spent to return the item if we find that it was our error. The appropriate tax amount by item will be included with your refund.

We will not refund shipping costs if item is returned for reasons including, but not limited to: incorrect/invalid delivery address given by Buyer causes failure of delivery, item was damaged in transit with common carrier, the Buyer’s choice was incorrect (e.g. Medium T-shirt does not fit Buyer—should have ordered a Small), common carrier failed to acquire signature, or etc.

Gift Cards:
At this time, we do not accept gift cards as a form of payment for online purchases. Gift cards can be used only for in store purchases.

Exchange:
At this time, we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.