Event/Workshop Cancellation Policy:
Notification of cancellation must be emailed to firstname.lastname@example.org . Cancellations 20 days or less prior to the program are not eligible for a refund. If due to illness/medical reasons or death in the immediate family, a doctor’s note is required within 7 days from the program date for refund consideration. Programs can occasionally be canceled by Wine Flight, LLC. If your event is canceled you will be notified via email, phone call, or text message, and you will receive a full refund.
Duplicated Event/Workshop Policy:
After an event/workshop is sold out (sold out workshop hereinafter called “Workshop A”), Wine Flight, LLC, on occasion, will replicate that workshop/event on a new date (replicated workshop hereinafter called “Workshop B”). If you wish to participate in the new Workshop B because the date is more desirable, then you must purchase new tickets for Workshop B despite already owning tickets to the original Workshop A. You have the option of transferring your Workshop A tickets to someone else. If you cannot find a willing buyer for your Workshop A tickets, then you will not be refunded for Workshop A. Example: You sign up for a Tuesday Design with Wine class. After your purchase, Wine Flight opens up a second Design with Wine on Wednesday. You cannot simply move from the Tuesday class to the Wednesday class. If you want to participate in Wednesday, then you must purchase Wednesday tickets and you have the option to sell your Tuesday tickets to someone else.
I understand I cannot obtain a discount on this program if I choose to not participate in the program or if I choose to not consume all the beverages that come with the program. I understand this is a bundle deal at one price—no exceptions. I understand that the program instructor is merely a contractor of Wine Flight, LLC, and is not an employee of Wine Flight, LLC. I understand that Wine Flight, LLC, may, on occasion, begin selling a duplicate workshop on a different date (as stated above, called “Workshop B”) that is more desirable to me and I cannot simply transfer my tickets to this new date without first purchasing new tickets for this new date.
We ship only to the 48 contiguous states of the United States. Currently, we do not ship to Hawaii, Alaska, or the U.S. Territories. For non-alcoholic items, we ship using the USPS United States Postal Service. For alcoholic items, we ship using UPS. Orders may take 2-3 days to process before shipping. Orders only ship on Monday – Friday. Orders delivered within the 48 contiguous states will likely arrive in 5 – 7 business days (after we process the order) depending on delivery location. Some orders may require a signature at time of delivery. If signature is required, carrier will make delivery attempts, excluding weekends and holidays. Carrier will not deliver unless they acquire a signature. Deliveries are made F.O.B. seller’s shipping point. Risk of loss or damage and responsibility shall pass from Wine Flight, LLC, to Buyer upon delivery to and receipt by a common carrier. Any claims for shortages or damages suffered in transit shall be submitted by Buyer directly to the carrier. While Seller will use commercially reasonable efforts to maintain the delivery date(s) acknowledged or quoted by Wine Flight, all shipping dates are approximate and not guaranteed.
Refund Policy for Online Products:
If your wineflight.net purchase does not meet your reasonable satisfaction, you may return it within one week (7 days) of purchase to receive a full refund for the product itself and the associated sales tax. Refunds will be issued in the same form as payment originally used only after we receive the returned product and assess the item’s condition. Full refunds will not be granted if the product’s condition has been altered. You cannot return a gift card.
To return an item, the item must be new, unused and in its original packaging. You may return the item in store or by mail. If you want to return an item by mail, you must email email@example.com notifying us that you intend to return and the reason why you are returning. If you are returning a product because of our error, then we will assess the order upon the item’s arrival and determine what amount of shipping will be refunded. We will not make any refunds until we receive the product in hand. We will fully refund your shipping costs that you spent to return the item if we find that it was our error. The appropriate tax amount by item will be included with your refund.
We will not refund shipping costs if item is returned for reasons including, but not limited to: incorrect/invalid delivery address given by Buyer causes failure of delivery, item was damaged in transit with common carrier, the Buyer’s choice was incorrect (e.g. Medium T-shirt does not fit Buyer—should have ordered a Small), common carrier failed to acquire signature, or etc.
At this time, we do not accept gift cards as a form of payment for online purchases. Gift cards can be used only for in-store purchases.
Credit Card Dispute:
If you intentionally or accidentally dispute an online transaction with Wine Flight through your (or our) financial institution AND your dispute is found in “Wine Flight’s favor,” then you agree to pay Wine Flight $20–a chargeback fee your financial institution bills Wine Flight for you filing an online dispute. Thus, it is advantageous for you to simply call Wine Flight to inquire about a transaction you do not recognize, as Wine Flight is eager to provide an answer to your inquiry and remedy the issue. Calling Wine Flight in lieu of filing an online dispute will avoid you paying Wine Flight a $20 chargeback fee. “Wine Flight’s favor” is defined as: 1) the financial institution(s) find your dispute against you and allows Wine Flight to collect the amount owed to Wine Flight; or 2) when Wine Flight voluntarily agrees to refund the online dispute in the consumer’s favor ONLY AFTER the consumer pays for the product/service through our cash register over the phone. Wine Flight opts for this second option because if both parties rely on the financial institutions to resolve the dispute (even if evidence proves the consumer desires to remove the dispute in the merchant’s favor), then it will take 3-6 months until the dispute is deemed resolved and Wine Flight will finally receive payment for the transaction the consumer already received.
At this time, we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.